REFUNDS AND CANCELLATION POLICY FOR REIKI BY EMMA
Effective date: 1st September 2023
1. Introduction
1.1 Purpose
This Refunds and Cancellation Policy outlines the terms and conditions under which you may cancel or reschedule your appointments and the circumstances under which you may or may not be eligible for a refund.
1.2 Scope
This policy applies to all services offered through Reiki by Emma, accessible via our website, www.reikibyemma.com, or any other platform through which we offer our services.
1.3 Agreement
By booking an appointment or purchasing any of our services, you agree to this Refunds and Cancellation Policy.
2. Booking and Payments
2.1 Booking Confirmation
Upon booking an appointment, you will receive a confirmation email with the details of your appointment.
2.2 Deposit Requirement
To confirm and secure your appointment for our Services, an immediate payment of a non-refundable deposit, constituting 25% of the total service cost, is obligatory.
2.3 Payment Methods
Payment for our Services can be made using a variety of methods, including but not limited to: PayPal, Credit or Debit Cards, Bank Transfers, and Stripe
3. Cancellations by You
3.1 Cancellation Notice
If you wish to cancel your appointment, you must do so at least 48 hours prior to your appointment time.
3.2 Refund of Deposit
The 25% deposit is non-refundable. Should you cancel your appointment with a minimum notice of 48 hours prior to the scheduled service, you will be refunded the amount you have paid, less the 25% deposit.
3.3 Late Cancellation Charge
Should you choose to cancel your appointment within a period of less than 48 hours prior to the scheduled commencement of the therapy session, you will be liable for the payment of the entire cost of that session.
4. Rescheduling
4.1 Rescheduling Notice
If you need to reschedule your appointment, please get in touch with us as soon as possible.
4.2 Rescheduling Terms
If you have paid in full and need to reschedule, your payment will be applied to the rescheduled appointment, provided you notify us at least 48 hours in advance.
5. Cancellations by Reiki by Emma
5.1 Unforeseen Circumstances
In the event that Reiki by Emma needs to cancel an appointment due to unforeseen circumstances, clients will be notified as soon as possible.
5.2 Refund or Rescheduling
Clients will have the option to either receive a full refund or reschedule their appointment to another available time slot.
6. No-Shows
6.1 Definition
A "no-show" is defined as a client who fails to arrive for a scheduled appointment without prior notice.
6.2 No Refund
No-shows will not be eligible for a refund of the deposit or any other payments made.
6.3 Future Appointments
Clients who are no-shows may be required to make full payment in advance for future appointments.
7. Confirmation Reminder
7.1 Email Notification
An email serving as a reminder for your upcoming appointment will be dispatched to you 72 hours in advance of the scheduled appointment date. This email will also include a request for payment of any remaining balance due. Failure to settle the outstanding balance within 48 hours before the scheduled appointment will result in the automatic cancellation of your session.
7.2 Responsibility
It is your responsibility to ensure that you have received the confirmation email and to arrive on time for your appointment.
8. Miscellaneous
8.1 Force Majeure
Neither party shall be liable for any failure to perform its obligations if such failure is caused by events or conditions beyond that party's reasonable control, including but not limited to, natural disasters, or government mandates.
8.2 Amendments
We reserve the right to modify this Refunds and Cancellation Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
9. Contact Us
9.1 Queries and Concerns
For any questions, comments, or concerns regarding this Refunds and Cancellation Policy, you can reach us at emma@reikibyemma.com.
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